Frequently Asked Questions

Everything you need to know about shopping with kapok.

What is your return policy?

We offer a 14-day return policy for all unworn and unwashed items with original tags attached. Please note that certain lifestyle and hygiene products are final sale.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally arrive within 7-14 business days.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your shipment's progress.

Are the products authentic?

Absolutely. As a curated multi-brand retailer, we work directly with designers and authorized distributors to ensure every item we sell is 100% authentic.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.